Welcome
Thank you for visiting my site! View my certifications and expertise below.
If you're curious, here is a blog about how I made this site: jamessirchia.com - The Making of
About Me
I'm an experienced IT professional with a demonstrated history creating IT solutions to meet the needs of business and troubleshooting systems. I have a degree in information technology and I have never stopped learning.
Key Skills
- Highly skilled in Okta, GCP & AWS, Jamf & Mac Administration, Workspace Active Directory & Windows Administration
- Skilled in HTML / CSS, Python, SQL, CI/CD(GitHub Actions, CodePipeline)
Certifications
Experience
Systems Engineer
SADA (North Hollywood, CA)2023 - Present
- Previously Associate Systems Engineer, 2021-2023
IT Technical Support
Uniworld Boutique River Cruises (Encino, CA)2018 - 2020
- Install, maintain and troubleshoot company workstations, laptops, tablets, mobile devices, and software in a mixed Windows/Mac environment.
- Support telecoms via Avaya Phone System Manager and working Directly with the telcom team.
- Evaluate and upgrade systems and processes for future technological needs of the company.
- Maintain the tape backup system and provide restores to missing or deleted data.
- Troubleshoot outages on switches and servers to support the network.
- Add and administrate users, groups, and computers in active directory.
- Keep inventory of PCs, laptops, accessories, software licenses, etc., and work with vendors to restock supply.
Desktop Support Specialist
Pepperdine University (Malibu, CA)2017
- Face-to-face IT support/training as well as remote IT support.
- Work in Active Directory (password resets, account changes, account creations, adding Computers to the domain.)
- PC/MAC troubleshooting and printer/scanner/fax troubleshooting and training. Including but not limited to hardware issues, software issues, and printing issues.
- Administer Information Security tools (spyware, malware, and virus protection, registering devices on Pepperdine’s network properly.)
- Image computers both manually and through Device Management, including data backup and encryption when necessary.
Education
California State University Northridge
Bachelor's of Science, Computer Information Technology & Minor in Geography- Member of Gamma Sigma Alpha Academic Honor Society
- Layer 8 - Computer Security Club
Philanthropy
Autism Speaks, Habitat for Humanity, Heal the Bay, Santa Monica Convalescent Center, St. Jude Children's Research Hospital, Wounded Warrior Project